OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
172 ratings and 88 comments received in the last 90 days.
30 April 2025
Kept up to date constantly
24 April 2025
Excellent service
13 April 2025
Knowledge of cars and fitting of my needs
08 April 2025
Lucy was friendly efficient and welcoming when I arrived. Great customer care. Always good to have rapport with customers and make them feel appreciated, great work Lucy!
03 April 2025
Great sales and hospitality
01 April 2025
The total service provided by Lloyds BMW was excellent and could not be faulted.
01 April 2025
Delivered exactly as promised
31 March 2025
Delays in transport of new car from central depot.
27 March 2025
same as above
30 April 2025
Look after their customers
30 April 2025
Lyolds kept in touch from it was checked in till it was serviced which was good so I didn't forget plus car came back washed and tyres blacked looked like the day I bought it
28 April 2025
Staff always make you feel very welcome and are always helpful.
28 April 2025
The whole process from reception to collection was successful.
27 April 2025
Got the service and mot done in good time
25 April 2025
Very pleasant experience with everything on plan
21 April 2025
It was easy to book my service on line and the front office staff were friendly and helpful. The car was immaculate when I arrived to collect it after the service. I'll dfinitely be back.
21 April 2025
The garage set my throttle body up following a previous recall The engine used to tick over at 500rpm now its 750rpm so the car uses more fuel Because it's a while ago I am unable to take it back
20 April 2025
Been a customer at our local Lloyds BMW in Cockermouth for 14 years and all the team there are excellent !
17 April 2025
Ticked all the boxes.
30 April 2025
Everyone is so friendly and looks after you.