OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
108 ratings and 67 comments received in the last 90 days.
22 July 2025
Centre itself was very well presented. On arrival it felt professional and welcoming. Jackson who served me was excellent
16 July 2025
The best sales people
04 July 2025
It was a very smooth experience.
16 June 2025
Again brilliant from start to finish
15 June 2025
The service received from lucy was excellent.
03 September 2025
Staff were excellent
03 September 2025
Lloyd Cockermouth staff are always friendly and polite. Nothing is ever a problem. My car was serviced quickly and was washed for me when I collected it.
02 September 2025
Very informative and attentive staff
02 September 2025
Lauren kept me up to date about my MOT and what needed to be done. She was friendly and helpful throughout.
31 August 2025
Very efficient and job well done
29 August 2025
I recieved a full and thourgh vidio report of issues on my car anda full explanation on recieving back the car.
26 August 2025
After an initial issue which was disappointing the staff (Alex Lennon) were amazing and went above and beyond to help resolve the issues.
25 August 2025
Job done
24 August 2025
Staff friendly and competent. Price was competitive with independent garages which is crucial when a customer is driving a middle aged BMW. Higher pricing would force me to go elsewhere
24 August 2025
Very professional service desk
22 July 2025
Jackson the salesman is a great guy. I think it's the 3rd or possibly 4th car I've bought via him